While it primarily markets itself as a project management tool, monday.com is a flexible, multi-faceted software that offers solutions for a wide variety of workplace functions, including HR, CRM, and marketing.
monday.com has been helping teams plan, track, and collaborate since 2012, and counts global giants like Hulu, BBC Studios, Coca-Cola, and Adobe among its 115,000 customers – but is it right for your small business?
To help you decide, we’ve tried and tested monday.com, weighed up its pros and cons, and sourced genuine, unbiased reviews from users for the inside scoop on this popular software.
monday.com is about so much more than tracking your workflows and processes. Through its agile, flexible platform, you can manage your teams, boss your portfolio, and orchestrate seamless collaboration across teams.
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Founded in 2012, Tel Aviv-headquartered monday.com describes itself as a Work Operating System. It uses customisable workflow templates to help teams collaborate and communicate on any project effectively.
This versatile platform can be adapted to a variety of business functions, including: sales, IT, marketing, human resources (HR), customer relationship management (CRM).
As a result, monday.com has found fans across a multitude of sectors, countries, and business sizes, thanks to its appealing interface, easy to use features, and integrations with countless other popular business tools.
On Capterra, which amalgamates reviews from software users around the world, monday.com has a very respectable average of 4.6/5 stars, based on 2,222 reviews. Reviewers have praised the neat visualisation of tasks, the highly customisable templates, and the top notch customer support.
However, some found the bounty of features and customisation options quite overwhelming, and, to an extent, we agree – the sheer number of elements that can be moved and changed can become quite time-consuming if you’re inclined to being pernickety.
That said, there are some very handy video training modules to help you get to grips with the software, which are definitely worth checking out if you want to fully take advantage of everything it has to offer.
It’s also nice to see that, on Capterra, monday.com reaches out to reviewers who list downsides to their software to see if they can solve the issue, or even just to say that they will share the feedback with their product team. A shining example of customer service right there.
Monday.com pros and cons
- Highly customisable; suitable for any project, and businesses of any size and in any sector
- Countless integrations with other popular business tools
- Excellent help and support
- The pricing structure is unnecessarily confusing
- Sheer number of ways to use the software can make it hard to get to grips with
Monday.com plans and pricing
The number of seats equates to the size of your team, and goes up in increments of 5, then 10, then 100+. So, if you opt for a team size of 20 seats on the £9 per seat per month Standard plan (its most popular), you’ll pay a total of £172 per month. This is billed annually, so you’ll actually pay £2,064 up front.
If you don’t want to be tied into a long-term contract, you can choose to pay monthly, but it will cost you 18% more overall.
However, the per seat per month model means that the closer you are to the cap for each increment, the better value your plan will be. If you have 34 people on your team, for example, you’ll still have to pay for a plan of up to 40 seats.
monday.com offers a 14-day free trial, after which you’ll have to upgrade to a paid plan or lose access to the software. There are three premium plans to choose from, and an enterprise option for much larger organisations.
Looking at customer reviews gives a mixed view of affordability. Some smaller businesses find monday.com’s prices quite steep, while others say they’re very reasonable.
For our part, while the per seat per month system is a tad confusing, we think its prices are fair compared to similar products.
You can visit monday.com to find out more about their plans and what they offer.